Terms & Conditions
These terms & conditions are designed to ensure there is no confusion about what our service includes and excludes and to ensure safe transit of your goods. If you are unclear about any element, please contact us for clarification.
By confirming a booking with Maxilaweta you are agreeing to the following terms and conditions.
Where we use the words ‘You’ or ‘Your’ it means the customer, and where we use the words ‘We’, ‘Us’ or
‘Our’ it means our business, Maxilaweta.
1. The Quote
Unless otherwise stated the quote is a fixed price. Our services also include V.A.T. at the rate of 23%.
In the event of a quote being given as an hourly rate, fees are charged starting arrival at the collection address and ending when we complete unloading. The time taken is rounded up to the nearest 1/2 hour. Quotes given for unseen properties are ESTIMATES only and will be revised up or down according to the actual time taken to complete the job.
We may either increase or decrease the quote given if any of the following have not been taken into account when preparing our quotation and confirmed by us in writing:
a) We have to collect or deliver goods to floors higher than those agreed, in writing, at the time of
b) Additional services are supplied, including moving or storing extra goods. These conditions will also apply to these services:
c) Inadequate access preventing free movement of the goods without mechanical equipment or
structural alteration, or the approach, road or drive prevents our vehicles and/or containers to load
and/or unload within 20 metres of the doorway, meaning that we have to do extra work.
d) Any parking fees, fines (unless unreasonably incurred) or other charges that we have to pay in order to carry out services on your behalf.
2. Work excluded from the quote
Unless agreed by us in writing and charged appropriately, the following items are not considered as part of our standard quote process:
a) Dismantle or assemble any flat-pack furniture or fittings. We have skilled staff who are available to handle the disassembly and assembly of your furniture pieces, however this will attract an additional charge.
b) Disconnect or reconnect appliances, fixtures, fittings or electrical equipment.
c) Take up or lay fitted floor coverings.
d) Move storage heaters (unless previously dismantled).
e) Move items from a loft (unless well illuminated with safe access via a staircase).
f) Move plants unless agreed in advance.
g) Move or store any items excluded under clause 4.
3. Your responsibility
It will be your own responsibility and, where relevant, at your expense to:
a) Declare to us valuations of all goods being removed and/or stored.
b) Insure the goods submitted for removal and/or storage against all insurable risks unless we protect furniture ourselves.
c) Obtain all paperwork (licences, permits, etc.) necessary for the removals job to be completed.
d) To be present or represented throughout the whole removals process.
e) Take all reasonable steps to ensure that nothing is left behind or taken away in error.
f) Arrange protection for goods left in unattended premises or where other people not bound by these terms and conditions will be present. We offer secure storage where required at an additional fee.
g) Prepare, pack and stabilise all electric equipment prior to its removal.
h) Empty, defrost completely and clean refrigerators and freezers.
i) Provide us with a correspondence address.
4. Non-submission of certain goods for removal or storage
The following items are excluded from this contract:
a) Jewellery, watches, trinkets, precious stones or metals, money, deeds, securities, stamps, coins or
goods or collections of any similar kind.
b) Items, which have potential to damage, explode or are dangerous including gas bottles, aerosols,
paints, firearms and ammunition.
c) Prohibited or stolen goods.
d) Controlled drugs.
e) Plants or goods which may be likely to encourage vermin, pests or cause infestation. This is for
f) Foodstuffs or liquids.
g) Goods, which require government permission or licence for export or import.
Any of the above-listed goods will not be removed by us except with our prior written agreement. If these goods are removed we will not accept liability for loss or damage wholly or mainly attributable to the special nature of the goods concerned.
If such goods are removed without our knowledge and prior written consent we will not be liable for any loss or damage and you will indemnify us against any charges, expenses, damages or penalties claimed against us.
Furthermore, we would have the right to dispose of goods which are listed under paragraphs 4(b), 4(c), 4(d), 4(e) and 4 (f) without notice.
5. The Goods
You declare, upon signature of this contract, that:
a) All goods to be removed and / or stored are your own property or,
b) you have been given the authority to make this contract by the person(s) who own or have an
interest in the goods and that they have been made aware of these conditions.
You will meet any claims for damages and / or costs against us if these statements are not true.
6. Charges if you postpone or cancel the removal
Charges are made if this contract is postponed or cancelled. Charges are as follows:
a) Notice given more than 14 days before the removal was due to start: NIL
b) For notice given less than 14 days before the removal was due to start, we reserve the right to make
a charge which covers our costs, typically up to 50% of the removal charge.
c) For notice of cancellation given less than 5 days before the removal was due to start, a fee of €150
will be charged.
7. Paying for the removal
Unless otherwise agreed by us in writing:
a) Payment is required as cash or bank transfer or paypal upon delivery of the goods (including where delivery is to our storage depot).
b) You may not withhold any part of the agreed price, unless we have breached our agreement with you.
8. Our liability for loss or damage
The limitations of our liability for loss or damage are set out in clause 8 (a) below
a) If we are liable, we will pay up to a maximum sum of 100 Euros for each item, which is lost or damaged, in the event of our losing or damaging your goods.
b) We may repair or replace an item, which is damaged. However, if an item is repaired we will not be held liable for depreciation in value.
c) We will not be liable for any loss, damage or failure to produce the goods if caused by any of the following reasons:
ii) War, hostilities, terrorism, Act of God, industrial action or other such events outside our reasonable control.
iii) Normal wear and tear or deterioration, leakage or evaporation or from unstable or perishable goods.
iv) Infestation by moth, vermin or anything similar.
v) Cleaning, repairing or restoring goods, unless undertaken by ourselves.
vi) Goods not packed by us, including those in wardrobes, drawers, or appliances, or in a package, bundle, case or other container.
vii) Electrical / mechanical faults to any appliance or mechanical instrument, unless there is evidence of external impact.
viii) To jewellery, watches, trinkets, precious stones or metals, money, deeds, securities, stamps, coins or goods or collections of any similar kind, unless we have confirmed in writing that we accept responsibility as in conditions 8(a) or 8 (c) above and you have given us description and value of those articles.
ix) Any goods already proven defective or goods, which are inherently defective.
x) To re-fridgerated or frozen food or drink.
xi) The data, files, software or digital contents of any computer or similar device.
e) We will not be liable for any damages or costs occurred as a result of loss, damage or failure to produce the goods, other than by reason of our negligence or a lack of reasonable care and skill on our part. We will in all instances use a reasonable level of care and skill in accordance with the supply of Goods and Services Act, and Consumer rights under that Act are not restricted by these terms.
9. Time limit for making a claim
Any loss, damage or failure to produce goods we are delivering must be noted at the time of delivery, wherever reasonable. You agreed to examine the goods within 48 hours following delivery or collection and to notify us immediately in writing of any missing or damaged items. You may make a written request for more time for compliance with this clause.
10. Delays in transit
a) We are not liable for delays in transit other than by reason of our own negligence or a lack of reasonable care and skill on our part.
b) If we are unable to deliver the goods through no fault of our own, we will endeavor to contact you and make other arrangements. It may be necessary for us to take the goods into storage. Our contract will be fulfilled once goods are taken into storage and the reasonable costs of storage and further delivery, etc will be the customer’s responsibility.
11. Damage to property other than the goods
a) For property other than those goods submitted for removal and / or storage we will only be liable for damage where it can be proven that we have been negligent or acted without reasonable care and skill.
b) If it is the case that we advise against moving certain goods as it will inevitably cause damage but you give us your express instruction to move said goods and damage is caused, we shall not accept that we were negligent or acted without reasonable care and skill.
c) For property other than those goods submitted for removal and / or storage, where we are responsible for causing damage, you must note this on the worksheet or delivery receipt wherever reasonable to do so. This is essential to the contract.
12. Holding the goods
Until all charges, including charges we have paid out on your behalf, or payments due under this or any other contract have been met, we shall have the right to withhold and/or ultimately dispose of some or all of the goods where reasonable and proportionate to do so. You will further be liable to pay all storage charges and other costs incurred by our withholding your goods until we receive payment. These terms and conditions shall continue to apply. The additional charges referred to in this term shall apply in the event of a dispute regarding breach of contract on our part.
13. Sub-contracting the work
a) We reserve the right to sub-contract some or all of the work.
b) In the event that we sub-contract, these terms and conditions will still apply.
14. Route and method
a) We have the right to choose the route for delivery.
b) Unless it has been specifically agreed in writing on our quotation, other space/volume/capacity on our vehicles and/or the container may be utilised for consignments of other customer’s goods.
15. Advice and information
Advice and information in whatever form it may be given is provided by the company for the customer only.