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Terms & Conditions

Terms & Conditions
These terms & conditions are designed to ensure there is no confusion about what our service includes and excludes and to ensure safe transit of your goods. If you are unclear about any element, please contact us for clarification.

By confirming a booking with Maxilaweta you are agreeing to the following terms and conditions.

Where we use the words ‘You’ or ‘Your’ it means the customer, and where we use the words ‘We’, ‘Us’ or
‘Our’ it means our business, Maxilaweta.


1. The Quote
Unless otherwise stated the quote is a fixed price. Our services also include V.A.T. at the rate of 23%.
In the event of a quote being given as an hourly rate, fees are charged starting arrival at the collection address and ending when we complete unloading. The time taken is rounded up to the nearest 1/2 hour. Quotes given for unseen properties are ESTIMATES only and will be revised up or down according to the actual time taken to complete the job.
We may either increase or decrease the quote given if any of the following have not been taken into account when preparing our quotation and confirmed by us in writing:
a) We have to collect or deliver goods to floors higher than those agreed, in writing, at the time of
booking.
b) Additional services are supplied, including moving or storing extra goods. These conditions will also apply to these services:
c) Inadequate access preventing free movement of the goods without mechanical equipment or
structural alteration, or the approach, road or drive prevents our vehicles and/or containers to load
and/or unload within 20 metres of the doorway, meaning that we have to do extra work.
d) Any parking fees, fines (unless unreasonably incurred) or other charges that we have to pay in order to carry out services on your behalf.


2. Work excluded from the quote
Unless agreed by us in writing and charged appropriately, the following items are not considered as part of our standard quote process:
a) Dismantle or assemble any flat-pack furniture or fittings. We have skilled staff who are available to handle the disassembly and assembly of your furniture pieces, however this will attract an additional charge.
b) Disconnect or reconnect appliances, fixtures, fittings or electrical equipment.
c) Take up or lay fitted floor coverings.
d) Move storage heaters (unless previously dismantled).
e) Move items from a loft (unless well illuminated with safe access via a staircase).
f) Move plants unless agreed in advance.
g) Move or store any items excluded under clause 4.


3. Your responsibility
It will be your own responsibility and, where relevant, at your expense to:
a) Declare to us valuations of all goods being removed and/or stored.
b) Insure the goods submitted for removal and/or storage against all insurable risks unless we protect furniture ourselves.
c) Obtain all paperwork (licences, permits, etc.) necessary for the removals job to be completed.
d) To be present or represented throughout the whole removals process.
e) Take all reasonable steps to ensure that nothing is left behind or taken away in error.
f) Arrange protection for goods left in unattended premises or where other people not bound by these terms and conditions will be present. We offer secure storage where required at an additional fee.
g) Prepare, pack and stabilise all electric equipment prior to its removal.
h) Empty, defrost completely and clean refrigerators and freezers.
i) Provide us with a correspondence address.


 

4. Non-submission of certain goods for removal or storage
The following items are excluded from this contract:
a) Jewellery, watches, trinkets, precious stones or metals, money, deeds, securities, stamps, coins or
goods or collections of any similar kind.
b) Items, which have potential to damage, explode or are dangerous including gas bottles, aerosols,
paints, firearms and ammunition.
c) Prohibited or stolen goods.
d) Controlled drugs.
e) Plants or goods which may be likely to encourage vermin, pests or cause infestation. This is for
storage clients.
f) Foodstuffs or liquids.
g) Goods, which require government permission or licence for export or import.
Any of the above-listed goods will not be removed by us except with our prior written agreement. If these goods are removed we will not accept liability for loss or damage wholly or mainly attributable to the special nature of the goods concerned.
If such goods are removed without our knowledge and prior written consent we will not be liable for any loss or damage and you will indemnify us against any charges, expenses, damages or penalties claimed against us.
Furthermore, we would have the right to dispose of goods which are listed under paragraphs 4(b), 4(c), 4(d), 4(e) and 4 (f) without notice.


5. The Goods
You declare, upon signature of this contract, that:
a) All goods to be removed and / or stored are your own property or,
b) you have been given the authority to make this contract by the person(s) who own or have an
interest in the goods and that they have been made aware of these conditions.
You will meet any claims for damages and / or costs against us if these statements are not true.


6. Charges if you postpone or cancel the removal
Charges are made if this contract is postponed or cancelled. Charges are as follows:
a) Notice given more than 14 days before the removal was due to start: NIL
b) For notice given less than 14 days before the removal was due to start, we reserve the right to make
a charge which covers our costs, typically up to 50% of the removal charge.
c) For notice of cancellation given less than 5 days before the removal was due to start, a fee of €150
will be charged.


7. Paying for the removal
Unless otherwise agreed by us in writing:
a) Payment is required as cash or bank transfer or paypal upon delivery of the goods (including where delivery is to our storage depot).
b) You may not withhold any part of the agreed price, unless we have breached our agreement with you.


 

8. Our liability for loss or damage
The limitations of our liability for loss or damage are set out in clause 8 (a) below
a) If we are liable, we will pay up to a maximum sum of 100 Euros for each item, which is lost or damaged, in the event of our losing or damaging your goods.
b) We may repair or replace an item, which is damaged. However, if an item is repaired we will not be held liable for depreciation in value.
c) We will not be liable for any loss, damage or failure to produce the goods if caused by any of the following reasons:
i) Fire.
ii) War, hostilities, terrorism, Act of God, industrial action or other such events outside our reasonable control.
iii) Normal wear and tear or deterioration, leakage or evaporation or from unstable or perishable goods.
iv) Infestation by moth, vermin or anything similar.
v) Cleaning, repairing or restoring goods, unless undertaken by ourselves.
vi) Goods not packed by us, including those in wardrobes, drawers, or appliances, or in a package, bundle, case or other container.
vii) Electrical / mechanical faults to any appliance or mechanical instrument, unless there is evidence of external impact.
viii) To jewellery, watches, trinkets, precious stones or metals, money, deeds, securities, stamps, coins or goods or collections of any similar kind, unless we have confirmed in writing that we accept responsibility as in conditions 8(a) or 8 (c) above and you have given us description and value of those articles.
ix) Any goods already proven defective or goods, which are inherently defective.
x) To re-fridgerated or frozen food or drink.
xi) The data, files, software or digital contents of any computer or similar device.
e) We will not be liable for any damages or costs occurred as a result of loss, damage or failure to produce the goods, other than by reason of our negligence or a lack of reasonable care and skill on our part. We will in all instances use a reasonable level of care and skill in accordance with the supply of Goods and Services Act, and Consumer rights under that Act are not restricted by these terms.


9. Time limit for making a claim
Any loss, damage or failure to produce goods we are delivering must be noted at the time of delivery, wherever reasonable. You agreed to examine the goods within 48 hours following delivery or collection and to notify us immediately in writing of any missing or damaged items. You may make a written request for more time for compliance with this clause.


10. Delays in transit
a) We are not liable for delays in transit other than by reason of our own negligence or a lack of reasonable care and skill on our part.
b) If we are unable to deliver the goods through no fault of our own, we will endeavor to contact you and make other arrangements. It may be necessary for us to take the goods into storage. Our contract will be fulfilled once goods are taken into storage and the reasonable costs of storage and further delivery, etc will be the customer’s responsibility.


11. Damage to property other than the goods
a) For property other than those goods submitted for removal and / or storage we will only be liable for damage where it can be proven that we have been negligent or acted without reasonable care and skill.
b) If it is the case that we advise against moving certain goods as it will inevitably cause damage but you give us your express instruction to move said goods and damage is caused, we shall not accept that we were negligent or acted without reasonable care and skill.
c) For property other than those goods submitted for removal and / or storage, where we are responsible for causing damage, you must note this on the worksheet or delivery receipt wherever reasonable to do so. This is essential to the contract.


12. Holding the goods
Until all charges, including charges we have paid out on your behalf, or payments due under this or any other contract have been met, we shall have the right to withhold and/or ultimately dispose of some or all of the goods where reasonable and proportionate to do so. You will further be liable to pay all storage charges and other costs incurred by our withholding your goods until we receive payment. These terms and conditions shall continue to apply. The additional charges referred to in this term shall apply in the event of a dispute regarding breach of contract on our part.


13. Sub-contracting the work
a) We reserve the right to sub-contract some or all of the work.
b) In the event that we sub-contract, these terms and conditions will still apply.


14. Route and method
a) We have the right to choose the route for delivery.
b) Unless it has been specifically agreed in writing on our quotation, other space/volume/capacity on our vehicles and/or the container may be utilised for consignments of other customer’s goods.


15. Advice and information
Advice and information in whatever form it may be given is provided by the company for the customer only.

Office removal

Office removal

For office removals throughout the Ireland, UK or Europe, you can count on us!

We are based in Dublin. We can move Your office anywhere you need!

Our highly trained team will manage every aspect of your office relocation, from dismantling furniture and preparation for transit, to careful unloading at your desired location. We are well experienced in performing difficult office moves.

We can provide packing services. We can also offer storage solutions for any furniture that may not be required in the new office.

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Pet transport

We offer a comfortable door to door pet transportation service ensuring that each pet receives the individual attention it deserves.

Our staff are trained to ensure your pet arrives at it’s destination safe, and in a healthy, stress-free condition.

Fresh water is provided throughout the journey, as well as light meals and treats.

Dogs are walked about every 3 hours during the day time.

We recommend that you supply a soft bed or blanket with a familiar smell and tasty food for your pets comfort.

Your pets are in good hands!!!

We look forward to being of assistance to both you and your pet.

If you have any questions – contact us for more information.

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What you need to do if your pet is entering the UK/IRELAND.

 

Step 1 – Have your pet microchipped – Before any of the other procedures for pet travel are carried out, your pet must be fitted with a microchip so it can be properly identified.

Step 2 – Have your pet vaccinated – After the microchip has been fitted your pet must be vaccinated against rabies. The length of the waiting period before entry to the UK is 21 days after the first vaccination date.

Step 3 – Get pet travel documentation – For animals being prepared in an EU country, you should get an EU pet passport.

Step 4 – Tapeworm treatment – (dogs only): before entering the UK, all pet dogs must be treated for tapeworm. The treatment must be administered by a vet not less than 24 hours and not more than 120 hours (1-5 days) before its scheduled arrival time in the UK. There is no mandatory requirement for tick & flea treatment.

We request that all owners of cats and dogs administer the tick & flea treatment prior to us collecting.

Step 5 – Medical Certificate – This needs to be done by a vet between 1 to 5 days prior to pets entering the UK, to show that your pet is in good health to travel.

What you need to do if your pet is leaving the UK/IRELAND.

 

Step 1 – Have your pet microchipped – Before any of the other procedures for pet travel are carried out, your pet must be fitted with a microchip so it can be properly identified.

Step 2 – Have your pet vaccinated – After the microchip has been fitted your pet must be vaccinated against rabies. The length of the waiting period before leaving the UK is 21 days after the first vaccination date.

Step 3 – Get pet travel documentation – For animals being prepared in an EU country, you should get an EU pet passport.

Step 4 – Medical Certificate – This needs to be done by a vet between 1 to 5 days prior to pets leaving the UK, to show that your pet is in good health to travel.

Step 5 – Tick & Flea Treatment – We request that all owners of cats and dogs administer the tick & flea treatment prior to us collecting.

Packing service

Packing service
Our team are highly experienced and have dealt with a wide variety of fragile and expensive items. From antiques and glasswork to musical instruments, no matter what items you wish to transport, we have the expertise and materials to deal with them.

1.    If necessary, we can supply all of our own packing materials at very keen rates. We use top quality boxes, bubble wrap and tape. We would also be happy to work with any materials you may have.
2.     We can supply any size or shape of moving box to suit your needs, for a typical house move we normally use medium and large boxes, an average house will require 40 – 50 boxes.
3.    Fragile items such as crystal, fine china or chandeliers all need to be individually bubble wrapped and carefully packed away to ensure a safe move.
4.    Hanging pictures, fine art, mirrors and fragile ornaments also need to be wrapped and carefully boxed for extra protection.

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House removal

Maxilaweta is your ideal choice if you’re moving your house! We can move you quickly and efficiently to any destination in Europe!
We will co-ordinate every stage of you moving house, from packing services (if required), to careful unloading of your belongings at the other side. Also we can provide temporary storage at our warehouse.


If you decide to pack Your belonging by Yourself:
1. Start with the most time consuming items, such as crystal, sets of china, wine glasses etc. It is a good idea to wrap these individually for safety.

2. Always use strong double walled removal boxes. The two most common sizes when packing are medium and large.

3. You will need plenty of bubble wrap and packing tape.

4. When packing, make sure to label all the boxes on the sides, list the contents and where the boxes are to be taken to in the new home.

5. Boxes containing fragile items or glass need to be clearly labeled FRAGILE.

6. Use lots of bubble wrap when packing glass or fragile items.

7. When packing liquid containers, ensure the containers are tightly closed and standing upright. Clearly label the box LIQUIDS.

8. Try not to over fill boxes. The lids must be able to close flat in order to stack.

9. Save your back and avoid lifting heavy boxes or other items on your own.

10. When disassembling furniture, store all the fixings in a plastic bag and tape the bag to the underside of the furniture.

11. Moving home is also a great opportunity to DE clutter. Unwanted items, furniture etc. are often accepted in local charity shops.

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Courier service

Various types of deliveries – 24 hours/7 days per week!!!

We provide you a full range of professional international courier services – Ireland, UK, Spain, Portugal, France, Belgium, Netherlands, Germany, Europe!

We have been in the business many years and the main person is “YOU” the customer. We deal with both Private and Professional customers

NO HIDDEN CHARGES!!!

Negotiable prices!

Whatever you are moving it will be treated with the care!!! Will do our very best to assist you!!!

 

Do not wait! Contact with us today!101-express-courier